Managed services refer to the outsourcing of specific IT functions or operations to a third-party service provider, known as a Managed Services Provider (MSP). The MSP takes responsibility for the ongoing management, monitoring, maintenance, and support of various IT systems and infrastructure. These services can range from routine network management to more complex areas like cloud services, cybersecurity, and application management, such as Oracle ERP and Oracle HCM.Rather than handling IT systems in-house, organizations can engage an MSP to ensure that their technology infrastructure is always optimized, secure, and aligned with their business goals. The service typically includes continuous monitoring, preventive maintenance, proactive issue resolution, and user support. Managed services are often delivered under a Service Level Agreement (SLA) that outlines the scope, responsibilities, and expected outcomes between the MSP and the client.
We begin with a deep dive into the client’s current Oracle Fusion HCM and ERP systems, assessing configurations, customizations, integrations, and workflows. This includes understanding your industry-specific requirements and long-term objectives.
Based on the assessment, we develop a tailored managed services plan. This plan covers your specific needs, whether they are system optimization, user support, compliance management, or security enhancements.
SJTS Services provides continuous monitoring of your Oracle Fusion HCM and ERP systems to detect performance issues, potential risks, and security vulnerabilities in real-time.
SJTS assigns a dedicated support team (multi-tier support) with deep expertise in Oracle Fusion HCM and ERP, providing you with a single point of contact for all issues.
We operate under clearly defined Service Level Agreements (SLAs) to ensure that any technical issues or disruptions are resolved within a guaranteed timeframe, minimizing any potential downtime or business impact.
We manage Oracle Fusion’s regular update cycle, applying patches and upgrades as they are released. This includes testing updates in a sandbox environment to ensure compatibility with your custom configurations before deploying them into production.
SJTS helps automate repetitive tasks and workflows within Oracle Fusion HCM and ERP, such as payroll processing, approvals, and financial reconciliations. This reduces manual intervention, minimizes errors, and accelerates operations.
We continuously review and optimize your Oracle processes to improve efficiency, productivity, and user experience, ensuring that you are getting maximum value from your Fusion applications.
As systems evolve with new upgrades and features, we assist in managing change within your organization, helping your team adapt to the updates without disrupting operations. We provide communication plans, training schedules, and support materials.
An SLA is a contract between the MSP and the client that outlines the scope of services, responsibilities, performance metrics, and expected outcomes. It ensures that both parties have clear expectations of service quality and performance.
Organizations may prefer MSPs because they can focus on core business activities while the MSP ensures that the IT infrastructure remains efficient, secure, and up-to-date. It can also provide cost savings, specialized expertise, and 24/7 monitoring.
Proactive issue resolution helps businesses by addressing potential problems before they cause downtime or disruptions. This ensures smoother operations and can prevent costly outages or security breaches.
Yes, managed services can be tailored to suit the specific requirements of a business. MSPs often offer scalable solutions that can grow with a business, providing flexibility in services such as network management, cloud services, and application management.
